Dog Proofer & COVID-19: A Shipping and Customer Service Update for You
Like many of our customers, the Dog Proofer team is made up of working parents, concerned community members, and good people trying to take everything day by day.
Below you will find how we are doing our best to serve our valued Dog Proofer customers, vendors, and employees.
Going Above and Beyond – Processing Orders
With the spread of COVID-19, interest in our products is rising dramatically. Because many are limiting travel and instead opting to stay home, long-standing projects around the home are now the focus.
At this time, we are experiencing occassional delays in processing orders. We consider our small team in our workshop to be critical and they continue to work to make sure your order arrives in a timely manner.
We rely on several other businesses for materials, services, and support. As the world works through the global disruption of COVID-19 many of our vendors are having occassional issues as well. This all means that temporary and occassional delays are expected from time to time.
For our employees’ safety, and yours, we are taking extra precautions with additional cleaning and sanitation. We are also limiting the number of employees that come into contact with each other by staggering working hours for critical staff and anyone that can work from home will be doing so.
We will continue to dedicate ourselves to offering you the unbelievable service you have come to expect, even in the most difficult of times.
Relying on Our Partners – Shipping Carriers
We rely on several companies to take your order from our shop in Oxford, Michigan and deliver it to you. We partner with companies like UPS, FedEx, US Postal Service, Freight Carriers, and others to make sure you get your order as quickly and safely as possible.
As explained above, we are doing our part to make sure to minimize delays. Once your order leaves our shop, we then rely on one of the above-mentioned delivery services to takeover from there. Most of these delivery services are considered essential services so their operations continue even in areas that are most severely affected by closures. We will do our best to provide you with information pertaining to your order and to make you aware of any delays.
Currently, we are not aware of any meaningful delays in delivery times. At this time we are only seeing a very small percentage of orders have delivery delays. Even then, delays are typically minor (1-3 days.) However, we ask that you be patient and understand that delays in delivery are possible given the circumstances.
Going Even Farther – Our Customer Experience Team
Just like you, we are adapting daily to keep up with a rapidly changing environment. The well-being of our employees and community is very important to us. All Dog Proofer employees are assigned to work from home until further notice. Every employee is able to access the information and programs they need to help you.
That means if you call our working-from-home team, you may hear our children in the background. Possibly our pets, too. Please be patient with us as we adapt to serve you best.
We are Making Safety a Priority
- Minimized external guests at our shop.
- Increased the sanitation schedule and deep cleaning of high-touch surfaces.
- Non-overlap work schedules – Minimizing the opportunity for our critical shop and warehouse team members to be in the same area at the same time.
- Employees that can work from home are doing so until further notice.
- Deferred non-essential business travel.
These changes help us adequately follow social-distancing protocol and allow us to do what we can to protect our employees, our immediate community, and the city and surrounding regions.
We will continue to monitor the situation and will update this page when necessary.
Stay safe out there! -Your friends at Dog Proofer